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Here you will find the answers to most questions you may have, or if you just curious. If the question or answer is not listed below, simply use our Contact form and we’ll be happy to answer your query.
BEFORE JULY 2015
If you had an account on our site from before July 2015 then yes you will – this is easy to do and shouldn’t take more than a few minutes; you can create an account during checkout to save more time.
AFTER JULY 2015
If you had an account on the site after July 2015 (but before this revamp) then yes, kinda – sorta!
We have migrated your name and address (and perhaps your order details) to this new site, but the password you had or your Single Sign On was lost
To get back up and running, follow these steps:
- Click LOGIN on the top section of any page (if it says MY ACCOUNT you’re already logged in):
- Click `LOST YOUR PASSWORD’
TIP: Connect your account with your Facebook account and you won’t have to remember another login and password. It’s safe, secure, fast and easy
If you’d like to do this click the big blue button instead of the LOST YOUR PASSWORD link.
- Enter your EMAIL ADDRESS and click RESET PASSWORD.
You should receive an email with a link to reset your password.
At the moment we have moved to using Social Login with Facebook – we recommend you link your account to save you the hassle of remembering another password.
We do plan on introducing more Social Login options in the future and Google will be next on our list!
We stock all the AIM products that are available in Australia as well as Herbal Fiberblend Capsules. If you are after an AIM product that is not shown in our online store, we can order it for you from New Zealand, simple complete the contact form below with the item(s) you are looking for and we can help.
TIP: New Zealand orders have a flat rate shipping fee – so if you were to order a product that is available in New Zealand, you can save shipping by ordering more than one!
Each product page contains a wealth of information about the product including:
- Features and Benefits
- Information Video to view
- Supplement label image
- Datasheet to download (2-8 pages of additional information)
- Links to Health articles that feature that product
However, if you have any additional questions, please contact us using the form below and we will do our best to help you.
Our online shopping cart is secure so there is no security issues, but some people are just not comfortable in ordering online.
You may telephone your order directly through to the AIM Office in Melbourne and speak to one of the representatives, they will be only to happy to take your order over the phone using your Credit Card.
Phone AIM Australia on 1 300 880 908
If you are a current member – have your member number handy if you have it!
If you have never been a member or ordered AIM products before – tell the representative you were referred by #644104 – Michael Hynes
- advise the representative of the products you would like to order – remember there is a flat rate shipping fee no matter how much you buy.
- confirm we have your correct shipping address and have your credit card handy
If you’re not currently a member you will need to order a minimum of $85 in order to receive free shipping – current members receive shipping at a flat rate of $9.50.
If you place your order before 11am Melbourne time your order should ship the same day.
(Applicable to orders placed online through our website)
After you place an order, it goes through a few steps:
ON HOLD – This is when you first place your order and before it is sent to the warehouse for processing
PROCESSING – Your order is sent to the warehouse and your credit card is charged during this step
COMPLETED / SHIPPED – Your order has been processed for dispatch and should leave the warehouse the same or next business day. If you have opted to receive tracking information you should receive your tracking details within 12-24 hours.
AWAITING BANK PAYMENT (If paying by Bank Transfer) – We are waiting for your bank payment to arrive before we process your order.
You may pay via Visa, Mastercard or Bank Deposit.
Your credit card will be processed by: AIM AUSTRALIA, NUNAWADING, VIC
TIP: For faster shipment of your package, pay with MasterCard or Visa – Bank Deposit payments are delayed whilst we await confirmation of your deposit.
FLAT RATE SHIPPING FOR ALL ORDERS IS JUST $9.50*
We will ship your order anywhere in Australia for a flat rate of $9.50, not matter how much (or little) you order.
Your order is usually shipped within 1 Business day via Australia Post from Melbourne and should be delivered within 2-6 days after shipment.
We will email you the day your order ships so you will know when to look out for it.
*Orders that contain items that must be shipped from New Zealand will also incur the Flat Rate Shipping fee from New Zealand below.
FLAT RATE SHIPPING FOR NZ SOURCED ORDERS IS JUST $20.00*
Orders containing items that must be shipped from New Zealand will be shipped for a flat rate of $20.00 per order.
Your order is usually shipped within 1-2 Business days from Auckland and should be delivered within 7-10 days after shipment.
*If your order contains items that ship from both Australia and New Zealand you will receive two packages and the shipping fee will total $29.50
FREE SHIPPING ON YOUR FIRST ORDER OVER $85.00*
If you have never ordered AIM Products before your first order over $85.00 will ship free.
The order must contain only Australian shipped products (New Zealand shipped items will still attract a shipping fee).
Note: The shipping fee will still show in your cart – however it will not be charged if you are eligible for free shipping.
If you have ever been a member of AIM (been issued a member number even if it was years ago), this Free shipping offer is not eligible.
FREE SHIPPING OVER $85.00 FOR ORDERS TO METROPOLITAN MELBOURNE
We also offer free shipping to all orders shipped to an address within Melbourne.
SPECIAL SHIPPING OFFERS
We sometimes have special shipping offers available to our customers. If a special (reduced) shipping offer is applicable to your order it will be applied automatically, even if not shown in your cart.
All checkout pages on our site are secured using the latest SSL encryption.
Normally, your package will need a signature for delivery.
If noone is available to accept delivery a card will be left and the package can be collected from your local Post Office.
If you are not normally at home during the day you may wish to have it delivered to an alternate address like a business or friend who is usually at home.
You may opt to have the package left without a signature but you take the responsibility for it once it has been `delivered’.
**If you would like to have your package left without a signature, you will need to tick the box on the checkout form as below.
** Once the delivery company has marked the package as delivered it becomes your responsibility; if the package is damaged, stolen, goes missing, is eaten by your dog we are unable to reship the package. If you think there is a chance of something happening to the package, do not tick this box.
ORDERS SHIPPED FROM MELBOURNE
Most orders will ship the same or next business day.
They are shipped via Australia Post eParcel and should arrive within 2-6 business days, depending of course where in Australia you live.
ORDERS SHIPPED FROM NEW ZEALAND
Most orders will ship the next business day from Auckland.
You should allow 7-14 business days for delivery of New Zealand items.
I HAVE A TRACKING NUMBER
If you have a tracking number, you should visit the Australia Post website and check the status to see where the package is.
Usually the package has arrived and is waiting for collection at your local post office.
If it isn’t or there are problems, please let us know so we can chase it up for you.
I DON’T HAVE A TRACKING NUMBER
Complete the Contact Us form below and we will check the status of your delivery.
Be sure you have allowed enough time for the package to arrive
We use Australia Post to ship our orders and you can get an email update from them with a tracking number and progress updates on delivery. To do this though we need to provide them with your email address. If you are OK with this and wish to receive dispatch and tracking emails be sure to tick the box on the checkout form as below:
We do genuinely offer before and after sales service.
Before you purchase we are prepared to work through what is the best solution for your needs.
We will advise you of the best product to purchase from our site unless we feel the AIM products are not the best solution in which case we will refer you to another site or appropriate person.
After your purchase we are prepared to make ourselves available to offer assistance or advice whenever you need it.
We are not health care practitioners so are limited in what we can say in relation to your health.
We will refer you on if we believe this is in your best interests and will do research on your behalf to achieve this.
We have completed the AIM Academy Wellness Consultant training and have a real interest in the health of the body mind and spirit.
If you need more reassurance than this best to email or phone and we can talk further before doing anything. Sadly we also need to cover ourselves with disclaimers when offering this customer care service.
Michael and Penelope
The Thriving Customer Care Services.
We truly value the fact that you chose Thriving International from the many providers on the internet.
We are the first to admit we cannot be all things to all people all the time.
You will however find a quality product or a mix of products to suit many of your health and wellbeing needs.
If we can’t help you we will refer you to someone who can.
That is one of the promises…..we won’t mess you around….as we want you to stay.
- Many of you are discerning and informed about what you need and may not even need anything from us.
- Others of you may be unsure and need support to first of all choose the best product for your needs.
- Secondly you may need assistance with how to best use the product, especially the dosage, which we work with you to fine tune for best results.
- You can contact us any time as we are a home based business.
- You will be responded to……and
- We promise to get back to you ASAP.
While ever you choose to remain as a customer:
- You will receive interesting and informative articles written by qualified health professionals who Michael has found to of value.
- You will, if you choose to opt in, receive newsletters and blog posts written by Michael from time to time.
- These will be a mix of my thoughts and feelings on matters relating to health of not only our bodies but our mind and spirit.
- Given I have no qualifications other than from The AIM Academy (Wellness Consultant) what I write is covered by the general disclaimer used for the whole site.
Why not stay with us, or come back to us, and check that what we say we will do …we will do!
Michael and Penelope Hynes own the business and provide you with the products, service and information that we hope will add value to your life when you become a customer.
Our domain name sounds highfalutin but we are ordinary folk who love helping anyone who needs assistance in the area of health and wellbeing.
We have been a distributor of AIM products since 2006.
The amount of time and energy given to the business over the years depended on what else was happening in our lives at any given time.
Michael has now retired from the paid workforce and has made a commitment, with the support of Penelope, to operate the business in ways our customers deserve.
He will be in contact with you as much as is your stated preference but never a nuisance.
We are not qualified healthcare practitioners though have had a lifetime interest in all areas of human health. We are both graduates of the AIM Academy which gives us the title of Wellness Consultant.
Michael is okay about being contacted at any time during the day or early evening. If I cannot provide a solution immediately I will get back to you as soon as I can. I love researching and coming up with solutions to problems for you.
We both were born and schooled in Sydney and have lived in all states except South Australia.
Michael’s first career was as a cattle station manager in the outback and has taught in Agricultural Colleges in Queensland. This is why we have a strong affinity for those in the bush who can be isolated and have limited access to some services including health.
Of course the internet is full of health related information that can be accessed easily by anyone.
To have a site to go to where you know you will be well treated and which has quality, whole food, dietary supplements as well as someone you can talk must be of value to our customers.
After running a farm stay accommodation facility in the Hunter Valley of NSW we moved to Victoria to be closer to grandchildren and now reside in the lovely town of Daylesford, between Ballarat and Bendigo.
We would love to have you try our products and services which you can do with as little or as much support as you prefer.
We have been a distributor of AIM products since 2006.
We decided to stick with AIM products only for the Thriving International site as this has worked well for us.
In the near future we will have other sites which will mostly be sites relating to the affiliate arrangements we have with a number of companies we have partnered with.
We partnered with them because we believe these companies to provide quality products and services.
You become a member and are given a number when you first make a purchase from the company through one of the independent distributors like us.
We then become your “sponsor” and will receive a small commission on any future purchases you make for as long as your membership is current.
This happens as long as you continue to order products however you are welcome to come back and order through our site at any time.
AIM Australia is the local branch for the company for which we are independent distributors, AIM International.
All products are dispatched from this facility in Melbourne.
This office also arranges all orders of New Zealand products.
The staff are very helpful and can be contacted during business hours.
After your first order, you may if you prefer phone your order direct through to them on the local call number: 1 300 880 908
When you visit our site Thriving International (the site) you agree to the following terms:
- We collect information about your visit – this information as an aggregate may be used in part to enhance your experience and provide you with relevant information.
- If you sign up to our newsletter we will use your information to send you periodic newsletters which we think may be of interest. We will not sell your email or details to any third party now or in the event the website closes.
- If you place an order via our website, certain information will be provided to AIM Australia Pty Ltd in order to bill your credit card (where applicable), process and ship your order as well as Australia Post (or another package company) so they may effect delivery to your address. You may automatically be signed up to our newsletter and/or SMS promotional messages when you place an order; you may unsubscribe at any time.
- The information provided on this site is of a general health and wellbeing nature. The information or products we sell are not intended to diagnose, treat, cure any ailment or disease. You should always consult your health care professional if you have any concerns about any symptoms or disease you may have.
- If you tick or check (or leave ticked or leave checked) the box next to the text – Do you want your package left without a Signature? Australia Post or any other delivery company we use to ship your package may leave the package without obtaining a signature. Once scanned as delivered it is deemed that you have received the package and you understand and agree that you have no recourse if the package subsequently goes missing.
- If you tick or check (or leave ticked or leave checked) the box next to the text – Would you like to receive Tracking information for this shipment? we will pass onto Australia Post your email address so they can notify you when your package is due for delivery. Once we have notified Australia Post it is up to them to notify you in a timely manner.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc. The information you provide is used to fulfill your specific request. This information is also used to contact you about general offers and updates which will always include an `unsubscribe’ or `Opt Out’ link so you can opt out at anytime. These offers and updates may be sent to you via email and/or SMS message.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Any statements on this site or any materials or supplements distributed or sold on this website have not been evaluated by the Therapeutic Goods Administration (TGA) (Australia) or the Food and Drug Administration (FDA) (United States).
These product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of heart conditions we suggest consulting with a physician before using any of our or any other products.
Posted results may not be typical and not everyone will experience these results.